Contact Us

Member Services

• Phone
  (512) 467-8080(512) 467-8080
  (800) 252-8311(800) 252-8311

  Fax
  General Fax: (512) 421-7450
  Auto Loan Fax: (512) 421-7455

  Hours
  Monday – Friday: 8 AM – 5:30 PM
  Saturday: 10 AM – 2 PM

  
  

  Online
  Account questions: Use your Online Banking eMailBox
  Other questions
  Feedback and suggestions

Mailing Address

• University Federal Credit Union
  PO Box 9350
  Austin, TX 78766-9350

  If you need a physical address to overnight payments, documents, etc., please use the following:

  UFCU Plaza
  8303 N MoPac Expy A105
  Austin, TX 78759

Credit Cards

• Fraud and Lost or Stolen Card Notification
  Austin: (512) 467-8080(512) 467-8080
  US Toll-free: (800) 252-8311(800) 252-8311
  TTY: (512) 421-7477(512) 421-7477

  Send your Visa credit card payment to:
  VISA PO BOX 9389
  Austin, TX 78766-9389

Auto Lending

• Auto Lending Specialists
  (512) 498-CARS (2277)(512) 498-CARS (2277)
  Fax: (512) 421-7455

Mortgage Services

• UFCU Mortgage Services
  (800) 476-8409(800) 476-8409
  (512) 997-HOME (4663)(512) 997-HOME (4663)
  Fax: (512) 421-7455
  Mortgage Payoff Fax: (512) 977-7886

  Mortgage Midwest Loan Services
  7 AM – 7 PM
  (866) 610-8328 (866) 610-8328
  (Select 1 for Borrower or Client Partner, then select 0 for a representative.)
  Spanish: (833) 635-0079(833) 635-0079

  Due to high call volumes, it may take up to 48 hours to receive a call back. Thank you for your understanding.

Insurance Services

• UFCU Insurance Services^®
  (800) 223-4197(800) 223-4197
  (512) 421-8100(512) 421-8100

  Hours
  Monday – Friday: 8:30 AM – 5:30 PM Saturday: 10 AM – 2 PM

Retirement Planning

• Retirement Planning Center
  (512) 997-2367(512) 997-2367
  

Commercial Loans

• Commercial Lending
  (512) 421-7310(512) 421-7310

Collections

• Collections
  (512) 498-2275(512) 498-2275
  (800) 768-2195(800) 768-2195