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On February 22, 2019, we began updating our credit card programs based on your feedback. This allows us to improve your Online Banking and Mobile Banking capabilities, enhance your credit card rewards, and enrich your overall banking experience.
As a direct result of Member feedback, we have been working to refine and enhance our credit card rewards programs and technology services so that we can serve you better. Soon, we will release updates that include the following exciting enhancements:
For more details, see the Your Updated Account section.
For more details about what you can expect, read our complete list of Frequently Asked Questions.
Plan for scheduled service interruption.
Here’s what you need to know and what you can take care of to have the smoothest update experience possible:
As of February 22, you became unable to access your credit card account(s) via eZCard. After the update, you will have access to your credit card account information whenever, wherever, via Online Banking, Mobile Banking, or Phone Banking.
You can log in to Online Banking or Mobile Banking to access your updated account. You will find your new credit card listed in the Credit Cards section with a corresponding Credit Card ID. Note that your Credit Card ID will be different than the last four digits of your credit card.
When the update is complete, you will have more access than ever, including these convenient new features via Online Banking, Mobile Banking, or Phone Banking:
Check transaction details.
Yes
Check your credit card account balance in real time.
Make a payment from your UFCU account in real time.
Make a cash advance via transfer. (Fees may apply.)
Manage CardKeeper settings to temporarily enable and disable your card.
Access your credit card statements.
Add authorized card users on your account.
Make a payment from another verified financial institution.
Manage your rewards.
Plus you may always call us at (800) 252-8311 or stop by any financial center, and we will be happy to help.
As of February 25, you will be able to access your credit card account, check your transaction history, and make payments via Online Banking and Mobile Banking. You also will have access to 18 months of unformatted billing statement data via Online Banking. It is recommended that you log in to eZCard before February 22 and download any statements (with formatting) for your records. After the update, you will be unable to access your credit card account via eZCard.
After the update, your new statement will look similar to this example. Please make note of some important differences when compared to your previous statement:
Your credit card bill may be sent to you electronically or as a paper statement. After the update, your statement delivery preference will be set to match the delivery preference within your Online Banking. If you would like to modify the manner in which you receive your statement, please call (800) 252-8311.
After the update, any payments scheduled using eZCard will not be processed, even if it appears that eZCard has scheduled them. If you cannot reschedule your payment before the update, you are welcome to make a payment over the phone, or visit any location for assistance. Paying your bill is easy, and you have many options:
Note that after the update, you may not pay your bill via eZCard. Payments you have set up and scheduled to process on or before February 15 will be honored. However, payments scheduled via eZCard on or after February 16 may not be honored, even if the eZCard interface appears to list these payments as scheduled. Do not schedule a payment using eZCard to be made after February 15.
Some Members’ statement cycles and payment due dates are changing. Understanding whether your statement cycle and due date are changing will help you pay your bill on time and avoid a lapse in service. Please locate your current statement closing date and payment due date, and find your new dates according to the following schedules.
(Updated February 14, 2019)
If your current statement closes on the following day of the month:
Your new statement will close on:
1
2–10
8
12-18
15
19-24
22
25-28
1 (of the month that follows)
If your current payment due date is on the following day of the month:
Your new payment due date will be:
1–5
5
6–12
12
13–18
19
19–26
26
27–31
5 (of the month that follows)
We are excited to introduce our new MyUFCU Card Rewards program. Now, when you use your Cash Back or Travel & Rewards credit card, you will find your everyday purchases have never been more rewarding. The MyUFCU Card Rewards program is simple, easy-to-use, and rewards you with points each time you use your UFCU rewards card. All UFCU rewards credit cardholders receive the following benefits:
You can access your current points balance by logging in to Online Banking and selecting your credit card’s corresponding rewards points:
The MyUFCU Card Rewards program offers the following enhanced card-specific services and benefits.
Review Your New Terms and Conditions (PDF)