Financial Tools

Credit Card Update Center

Credit Card Update Center
Your Card Is Coming Soon

Verify your mailing address through Online Banking or by contacting us today.

Beginning September 4, 2018, we will begin mailing all cardholders a new UFCU credit card. This credit card is the first step to improving upon our credit card offerings, benefits, rewards, and how we service your credit card account. To ensure you receive your new credit card, please verify we have your correct mailing address on file through  Online Banking or by contacting us today.

What’s Changing Now and What You Need to Do

Your new Visa credit card replaces your current UFCU credit card. Your new card comes with many benefits, as well as a new account number, expiration date, security code, and PIN. You’ll need to complete the following steps as soon as possible upon receipt of your new card:

  1. Call (800) 543-5073 to activate your new card. Once your new card is activated, the balance and rewards on your current card will transfer automatically.
  2. Destroy and discard your previous card.
  3. Contact all merchants, billers, and service providers who rely on your credit card and provide the new account information to them. This might include your wireless, cable and/or internet providers, insurance companies, highway toll accounts, and any online merchants with whom you shop regularly.

What’s Not Changing

  • Neither costs nor fees — You will not be billed or charged for your new card.
  • Your account terms — Your new card will have the same great benefits and rewards as your previous card, and possibly more.
  • Our commitment to your security — You still get 100% liability protection on any fraudulent activity, so you can enjoy total peace of mind.

What's Coming Soon

As stewards of your money, we strive to refine our products and services to best meet your needs. With this in mind, we have some exciting improvements planned for your UFCU credit card account. You can expect the following improvements in the future:

  • You will have more options via Mobile Banking: The Mobile Banking app will show your UFCU credit card transaction history, and allow you to protect your card using CardKeeper™.
  • Your Digital Services will be updated in real time: Online Banking and Mobile Banking will allow real-time balance information and payments to your credit card balance.
  • You’ll receive enhanced Member Services: Our Member Services representatives will be able to assist you more quickly when you have questions about a transaction.

We are excited to bring you these and other improvements, including an enhanced rewards program. Expect to see additional communications from us as we make these improvements a reality.

Enjoy All the Benefits of Your UFCU Visa Credit Card

With your new card, we hope you’ll enjoy these enhanced services and benefits:

  • One APR for purchases and cash advances
  • Fee-free balance transfers
  • No over-the-limit fees
  • Low cash advance fees
  • Cash advances for up to 25% of your credit limit
  • Worldwide acceptance
  • Cardholder inquiry service
  • Lost or stolen card reporting
  • Emergency card replacement and emergency cash disbursement
  • Travel and Emergency Assistance, including Travel Accident Insurance
  • Auto Rental Collision Damage Waiver
  • Zero Liability
  • Roadside Dispatch®
  • 100% liability protection on fraudulent activity

If you have any questions about your UFCU credit card, contact us anytime. We’re happy to help.

Frequently Asked Questions

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  • + I see a new card, along with my current card, represented in Online and Mobile Banking. Is this related to my new credit card?
  • + Are there additional costs or fees associated with this new card?

    No. There are no costs or fees associated with your new card.

  • + Is my account number changing?

    Yes, your new card comes with a new account number, expiration date, security code, and PIN. Once your new card arrives, please contact all merchants, billers, and service providers who rely on your credit card and provide the new account number to them. This might include any of the following:

    • Merchants who regularly bill your credit card through automatic or recurring payments
    • Merchants or online shopping sites who have your credit card information on file
    • Any bill pay service you use to regularly pay a bill
    • Any third-party money management tools you use to track your spending
  • + Are my account terms changing (interest rate, credit line, fees, grace period, or payment due date)?

    No. Your account terms all remain the same.

  • + When will I receive my new card?

    To maintain the level of service we provide to our cardholders, we will be mailing new cards beginning September 4, 2018 through the month of November. When your card is ready, we’ll send you a personal communication. Please call (800) 543-5073 to activate your new card as soon as you receive it. Once your new card is activated, the balance and rewards on your current card will transfer automatically.

  • + My new card hasn’t arrived yet? Should I be concerned?

    No. When your new card is ready to be mailed, we will send you a personal communication. If you have not received notification from UFCU about your new card by October 30, 2018, please contact us and we’ll be happy to help.

  • + When can I start using my new Visa card?

    As soon as you receive and activate your card, you may begin using it immediately.

  • + Can I still use my previous UFCU Mastercard® or Visa?

    No, not after your new card is activated. Please call (800) 543-5073 to activate your new card as soon as you receive it. Once your new card is activated, the balance and any rewards on your current card will transfer automatically. Your previous card will be deactivated when your new card is activated, and we recommend you destroy your previous card at that time.

  • + What should I do with my previous card?

    Once you’ve received and activated your new Visa card, destroy and discard your previous card.

  • + Am I receiving a new card because my old card information was compromised?

    No. We take the security and protection of your information very seriously. Your new card is a result of our taking the first step toward providing you the latest Visa features and benefits, while also preparing for additional improvements to how we’ll service your account in the future.

  • + What will happen with automatic or recurring payments on my previous card?

    Any automatic or recurring payments connected to your previous credit card will no longer be valid. Your new card comes with a new account number, expiration date, security code, and PIN. Once your new card arrives, please activate your card, contact all merchants, billers, and service providers who rely on your credit card, and give your new account information to them. This might include any of the following:

    • Merchants who regularly bill your credit card through automatic or recurring payments
    • Merchants or online shopping sites who have your credit card information on file
    • Any bill pay service you use to regularly pay a bill
    • Any third-party money management tools you use to track your spending
  • + Will I see changes to my monthly statement?

    No. You will not see any changes to your monthly statement, and your balance and rewards will automatically transfer to your new Visa credit card upon activation.

  • + Will this impact my credit score?

    No. The issuance of this new card will not impact your credit score. Similar to the way your current card works today, we will continue to include your balance and your credit line in our monthly report to the credit bureaus, and your account will appear on your credit bureau report as a revolving credit card. The credit bureaus will display your current balance and your credit line.

  • + Will my new Visa card be accepted by all merchants?

    Most likely, yes. Visa is accepted at millions of locations worldwide and gives you access to cash at ATMs displaying the Visa/PLUS symbol.

  • + Can I still see my account through Online Banking?

    Yes. You can still access your account through UFCU Online Banking or by logging in directly to eZCard. All account details will transfer from your old card to your new card. Please note that if you create a new eZCard login, you will need to update any third-party money management sites with your new login information.