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All UFCU locations will be closed Mon, May 28, 2018 for Memorial Day. Read more

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Enhanced Phone Services

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Improved Member Verification and Enhanced Phone Services

Our phone services are designed to help you access your accounts however you bank, whenever you want, wherever you are. Whether you want to speak to a representative or use our free, automated system, our improved Member verification process and enhanced phone services make it easier than ever.

Online Enrollment Is Still Open

Our new system eliminates the need for a multi-question verification process. After you enroll and create your new, unique PIN, every single call you make to UFCU will be routed more quickly, more efficiently, and more securely than ever. The phone services upgrade provides the following new options for managing your accounts 24/7:


The phone services upgrade will also provide the following new options for managing your accounts 24/7:

  • Play It Safe — Create a unique phone verification PIN that allows you to perform multiple transactions across all of your accounts with only one phone call.

  • You Call the Shots — Need to speak to a Member Services representative, but don’t have time to wait on hold? We understand. Our new automated system will give you the option to have a representative call you back when it’s your turn and you won’t lose your place in line.

  • Hold the Phone — Don’t want to talk to anyone? Handle most everyday financial transactions yourself via the automated system. Check your balance or most recent deposit, check loan payments or past due amounts, make a payment, place a stop pay on a check, or transfer funds to another UFCU account holder.

  • Last Call — Our new integrated support system means you’ll never have to “start over” or call back. When we transfer your call to another representative, even in another department, we’ll make sure they know we’ve already confirmed your identity and pass along your information while we’re at it.

  • Dial Down Your Wait Time — Verify your identity only once per phone call through the automated system, regardless of how many representatives you’d like to speak to.

  • Just What You Need — Our new dynamic phone menu means you only hear the options that are relevant to you and your accounts.

Enroll now to set up your unique verification PIN for faster phone services and easier access to your UFCU accounts and representatives… however, whenever, wherever you bank.

Enroll Now

The next time you contact us, we can set you up to take advantage of these services.


Frequently Asked Questions

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  • Why should I enroll? What’s in it for me?

    Once the new phone system is live, you’ll be able to take advantage of these new services immediately. You’ll have faster access to your accounts or a representative the next time you call. Enroll Now

  • Why did you change your verification process?

    We improved our verification process so that when you call us, we can offer reduced wait times, enhanced account security, and more efficiency so we can get you talking to the right representative with fewer transfers.

  • Is the new method secure?

    Yes, this is a secure method. It’s similar to you having your own unique PIN for your debit card. Please remember this PIN is unique for every Member regardless of how many accounts you have or if you share an account with another Member. Never share your PIN with anyone, not even another Member on your joint account. Your unique PIN will allow you access to all accounts you have rights to.

  • What if someone gets my PIN?

    If you feel your PIN has been compromised, please contact us right away. We can help you set up a new PIN to ensure your security.

  • What if I forgot my PIN?

    If you enter a PIN incorrectly, the new phone system will ask you if you forgot your PIN. At that time, you can choose to have a new temporary PIN sent via email or text to allow for a new PIN to be created. You can also stop by any location or contact us any time to ask for help updating your PIN.

  • May I give another person my PIN or authorization them to discuss my account(s)?

    No. Please do not share your PIN with any other individual.