Financial Tools

Member Relief Center

We’re Here to Help You

Life can be unpredictable. You can count on us to serve your financial needs with care and compassion. This page provides resources that can help you any time, whether you have been affected by a severe weather event or a widespread community hardship. Please let us know how we can help.

If you have been affected by severe weather, contact UFCU Insurance Services™ at (512) 421-8100. Please leave a message and we will return your call as quickly as possible. Consider these additional tips for filing a weather-related insurance claim. Note that there is often a deadline for reporting damage and/or filing a claim.

Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.


2023 Winter Storm Relief

Get Financial Help

  • Member Relief Loan — If you have been affected by severe winter weather, we are here to help. Current Members may qualify for a loan at a reduced rate of 5.9% APR* to help with unforeseen expenses such as insurance deductibles, repairs, tree removal, or other unforeseen expenses.

    * APR = Annual Percentage Rate

Storm-Related Community Resources

  • Please consider these resources if you have been affected by severe weather in Texas:

    • If you need a warming center, visit Texas Division of Emergency Management for a list of locations closest to you. If you go, please call to confirm availability before you get on the road as resources are limited in many areas. It is best to travel during daylight hours as travel is extremely hazardous after dark.
    • For information on road conditions, visit Drive Texas.
    • For general assistance, food access, and other non-emergency needs, call 2-1-1.
    • In case of a health emergency, please call 9-1-1.
    • The City of Austin has set up a shelter and cold weather assistance hotline at (512) 305-4233.
    • If a water line breaks and you are not able to shut off the water, call Austin Water’s 24-Hour Emergency Hotline at (512) 972-1000, option 1

File an Insurance Claim

  • If you have been affected by the recent weather event, we are here to help. UFCU Insurance Services™ is open 8 AM – 6 PM, seven days a week until further notice. If you need assistance, please call (512) 421-8100. We are currently receiving a high volume of phone calls. Please leave a message and rest assured that we will return your call as quickly as possible.

Safety First In Case of Water Damage

  • As the temperatures rise, the propensity for water damage increases. At UFCU Insurance Services™, we are already assisting Members with losses from broken pipes in attics and upper floors of homes. During these types of events, water leakage into light fixtures and walls is not uncommon. Everyone knows that water and electricity do not mix! But for your safety, please be aware of these facts and best practices.

    • If pipes burst in your attic, there is a high probability of water leaking into your light fixtures and walls. This is extremely dangerous when your power is on. Do not rely on your breaker panel to trip!

      Take these actions immediately for your safety:

      • Turn off the power to your home. You can usually take care of this at your breaker box. (Many homes have more than one.)

      • Turn off the water to your home. The shut-off valve is typically underground in your front yard. The valve may be difficult to move, and you might need a tool to close it properly.
    • Even when you remove all of the water from your home, moisture can remain in the electrical lines. For your safety, do not make an uninformed decision to turn your power back on. Have an inspection done by an electrician to make sure it’s safe for you and your family.

    • Call your insurance company and file a claim. Learn more about filing a weather-related claim.

    • Take photographs and videos of the damage and make a list of damaged items. It might seem obvious to discard these items as they might be ruined, but do not throw them away. Keep them in a safe place in case the insurance company requests them.

    • Many people across Texas will need specialists for clean-up and repairs. There may be a significant wait to get professional help. Try to sweep or move as much water as possible out of your home.

    • Proceed as soon as you can with obtaining services from a water mitigation company, if you need it.

    • If you need to remove insulation, flooring, or dry wall, save the damaged materials. It might seem obvious to discard these items as they might be ruined, but do not throw them away. Your insurance adjuster may want to examine the damaged materials. Proceed as soon as you can with obtaining services from a water mitigation company if you need it.

    • Save any and all receipts for examination by your adjuster.

    We are here to assist you during this trying time, please contact UFCU Insurance Services at (512) 421-8100. We are available seven days a week 8 AM – 6 PM. We are anticipating high call volume, so please leave a message, and rest assured that we will return your call as quickly as possible.

    Consider these additional tips for filing a weather-related insurance claim.

General Relief Resources

Access Your Accounts Anywhere, Anytime

Get Financial Help for Yourself or Your Business

  • If your life or livelihood has been affected by disaster, consider taking advantage of any of these services:

    • Mortgage Payment Assistance — Members may qualify for assistance with existing UFCU mortgage payments. Call us about your mortgage payment situation at (800) 240-4214, or email lossmit@midwestloanservices.com.

    • Business Services Assistance — If your business is facing financial difficulties as a result of a shared community hardship, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1.

    In addition, the US Chamber of Commerce has a list of resources for small businesses.

Federal Stimulus Payments and Advance Tax Credits

  • On occasions when the federal government issues funds digitally to Member accounts, UFCU will deposit this payment into your account as soon as possible. Your financial health is our top priority. If you have questions, please reach out to the IRS to determine your payment status.

How to Protect Yourself from Fraud and Scams

  • Unfortunately, swindlers take advantage of stressful circumstances. Be wary of unfamiliar products or services, especially any that attempt to take your personal information.

    If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (800) 252-8311. We’re here to help.

    Learn how to protect your information when you are already facing loss.

In-Person Services

  • We encourage all UFCU visitors to wear masks while in our branch lobbies and ask that you refrain from visiting a lobby if you feel unwell. A complete listing of services at each UFCU location can be found on our In-Person Services page.


    • Convenient appointment scheduling of some transactions is available for most branches. Visit appointments.UFCU.org and choose the location, date, and time that works for you.

    • Drive-thru locations are open for most teller services, including instantly issued debit cards. See the In-Person Services for more information.

Call Us with Questions

  • Call Member Services at (800) 252-8311. Please allow extra time for your call, as wait times are unpredictable. We appreciate your patience and understanding.

Become a UFCU Member

  • At UFCU, we strongly believe in fair and honest products and outstanding Member service. We credit these values with making us Austin’s largest locally owned financial institution, also serving Galveston County. We focus on people, not profits. And during a crisis, our commitment to our Members is stronger than ever.

    Become a UFCU Member Today

When Crisis Affects Your Finances

  • Preparing for life’s challenges can be difficult. We’re always here to help you make smart financial decisions that help you maintain your financial health.

    Explore UFCU.org/Learn for educational tips about how to keep your finances on track.

Frequently Asked Questions

    • Do I qualify for special relief?

      Yes, depending on your situation. We are offering a low-interest, Member Relief loan for qualifying Members. If you qualify, there will be no payment for up to 90 days. Please call (512) 498-2277 to explain your situation and see how we can help.


    • May I skip my loan payments?

      Yes, depending on your situation. Members may be able to skip payments on existing consumer loans and credit cards. Please call (800) 252-8311 to share your story and see how we can help.


    • What if I cannot pay my mortgage?

      We are working with Members who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.


    • Can I deposit checks without going to a drive-thru or branch?

      Yes. We offer the UFCU Mobile Banking app, which lets you make secure mobile deposits, transfer funds, view your account balances and recent activity, and more. Check out our library of video tutorials, or visit our Mobile Banking page.


    • Is our money safe at UFCU?

      Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More


    • Can I enter a UFCU facility without an appointment?

      Yes, if the location is not on an educational campus or is not temporarily closed. See our In-Person Services page for more information.


    • What types of transactions can I complete in the drive-thru?

      The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, loan payments, getting a new debit card, balance inquiries, and account history. Our In-Person Services page covers the most up-to-date details about locations and services, so you can quickly discover where and how to get your financial errands done.

Community Resources

We have compiled trusted online resources, nonprofit organizations, and government agencies that offer support and important information. Please take advantage of these services if you need them.

General Assistance and Meeting Basic Needs

  • Findhelp.org is a social care network that connects people and programs — making it easy for people to find social services in their communities. Simply type in your ZIP code to find resources in your area.

    2-1-1 Texas, a program of the Texas Health and Human Services Commission, helps Texas citizens connect with the services they need. 2-1-1 Texas, or (877) 541-7905, is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.

    ConnectATX.org, a program of the United Way for Greater Austin, helps connect residents to resources in the community. It is available in several languages.

    Galveston County Daily News has a list of resources of all kinds for residents of the Galveston area.

    Central Texas Food Bank has created an online map and search tool to locate access to groceries, hot meals, and meals for children.

    Help-At-Home Kits. CapMetro’s MetroAccess clients can request free delivery to their doorstep of a Help-At-Home kit that includes shelf stable items such as vegetables, fruits, beans, soup, tuna, and peanut butter.

    Foodpantries.org provides a searchable list of Galveston-area food pantries along with information about subsidized groceries.

    Central Texas families needing child or adult diapers can find a list of distribution sites at Austin Diaper Bank. This organization’s site also lists many other helpful resources. In Galveston, you can contact the Galveston Diaper Bank to learn more about where to get diapers.

     

Local Support for Small Businesses

Housing: Homeowners and Renters

Utility Services

  • Austin Energy, which manages customer care and billing for all City of Austin utilities, offers these programs that help customers stay on track with their utility bills:

    • Deferred payment plan: This will ensure the customer receives uninterrupted utility services as they work with utility representatives to develop a long-term plan that meets their financial needs.
    • Customer Assistance Programs: Limited income customers and medically vulnerable customers may receive assistance for immediate and lasting utility-bill relief.

    Learn how you can pay your City of Austin utility bill in person.

    Residential and commercial utility customers can contact the Customer Care Contact Center at (512) 494-9400, visit Customer Assistance Programs (CAP), or email customercare@coautilities.com with any questions. Past options have included emergency assistance, special payment arrangements, and discounts according to income guidelines.

COVID-19 Relief

As we work together to come out of this pandemic, we stay committed to the welfare of every Texan and UFCU Member.

COVID-19-Specific Resources

COVID-19 Vaccine Scheduling and Waitlist

Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.


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